Training & Support
Every deployment comes with hands-on operator training and a direct line to the people who built your robot’s identity. No ticket queue. No overseas call center. No guessing.
Launch Day Training
Launch day is not a drop off. We are on site, in your space, with your team, until your people can run the robot without us in the room. Included with every deployment.
- Safe operation: startup, shutdown, emergency stop, and safe working distances
- Daily handling: charging, battery swaps, storage, transport, and pre-use checks
- Controls and commands your team will actually use every day
- A full walkthrough of the AI identity we built for you
Training Programs
Launch day covers the essentials. These go further, for teams who want to push the hardware and the identity harder.
- Operator Essentials, half day, for front-line staff who work with the robot daily
- Advanced Operations, full day, teleoperation, custom task sequences, and event choreography
- Developer and SDK training on EDU platforms with Python, ROS 2, and Isaac Lab
- Train the trainer, so you can onboard new hires without us
Support Plans
Support does not expire when the invoice clears. Every purchase includes coverage, and you choose how much more you want behind you.
- Included: knowledge base, community, email support, remote diagnostics, and updates
- Priority: faster response targets, extended hours, and on-site visits included
- Managed Partner: direct line, ongoing AI identity work, and quarterly performance reviews
- Fleet and multi-unit pricing for schools, labs, and multi-location operators
Service, Repair & Warranty
Something broke. Here is exactly what happens next, with a timeline and a cost before anything moves.
- Report it with photos or video. Most issues are diagnosed the same day
- Remote diagnosis: we connect, pull logs, and solve what we can without shipping anything
- Repair path: a guided fix on video, an on-site visit, or a return for service
- We handle the Unitree warranty claim for you and restore your AI identity exactly as it was
Event & Rental Support
Renting a humanoid or a Quadruped means you get a human too. We show up early, stay through, and handle the robot so your team can handle the event.
- Pre-event walkthrough of your space, your run of show, and your talking points
- A trained VH operator on site for setup, operation, and crowd interaction
- Spare batteries, spare controllers, and a plan if the schedule shifts on you
- Trade shows, brand activations, weddings, STEM events, content shoots, and grand openings
Knowledge Base & Owner Community
Answers on your schedule. Searchable documentation plus a monitored forum where our team reads every thread.
- Setup guides, safety checklists, and battery and charging procedures
- Command references, teleoperation guides, and firmware release notes
- SDK and secondary development documentation for EDU platforms
- An owner forum for builds, use cases, and fixes, monitored by our team
Before you ask.
Who should attend training?
Anyone who will touch the robot. We recommend at least two trained operators per unit so you are never dependent on one person’s schedule.
Do you train remotely?
Yes for most programs. Launch day and Advanced Operations are strongest on site, because your environment is part of the curriculum.
What if we hire new staff later?
Send them to an Operator Essentials session, or run a train the trainer workshop once and onboard new hires internally from then on.
Is support included, or is it extra?
Every purchase includes support. Priority and Managed Partner add faster response, more on-site time, and ongoing AI identity work.
Can our robot's AI be updated later?
Yes. New services, new procedures, new staff, new answers. That is the point of building an identity instead of shipping a box.
Do you support robots bought elsewhere?
Often yes, including AI identity work and training on hardware we did not sell. Tell us what you have and how you are using it.
Talk to the people who built it.
No script readers. No tier one handoffs. Tell us what is happening and we will get your robot back to work.